Help › Troubleshooting

Troubleshooting

Symptoms, causes and checks.

• My page is not translating

  A step-by-step check when a page stays in the original language, from the dashboard to the browser's network tab.

• Test my install

  Run the install check on your live page. It finds why a page is not translating and tells you how to fix it, in plain words.

• The wrong language is shown

  How the loader chooses a language, why a visitor can land in an unexpected one, and how to reset it.

• Flash of untranslated text

  Why visitors can briefly see the original text before the translation appears on script-only sites, and what reduces it.

• Content security policy

  What to allow in a Content-Security-Policy so the loader and the translation files can load, and what to do when you cannot change it.

• Caching plugins and CDNs

  Settings in caching, minifying and optimising tools that can stop translations from loading, and what to exclude.

• Only some text is translated

  Why a page can be partly translated, and how to find and fix the missing parts.

• The language switcher is missing or broken

  Why the switcher may not appear, show only one language, or look wrong, and what to check on each platform.

• Sign-in and two-factor problems

  What to do when you cannot sign in, a link has expired, or you lost your authenticator app or recovery codes.

• A publish failed

  How to read a failed or partly finished publish, what the product retries by itself, and what to check.

• Your account is suspended

  What a suspension means, what keeps working for your visitors, and what to do next.

• My CI run failed

  What the errors 401, 403, 402 and 503 mean in an automated run, and what to change. A 402 is a plan limit, not a permission problem.

• Other translation plugins on the same page

  Why two translation tools on one page clash, which ones the install check can recognise, and how to switch one off safely.